How to export your data from Samsung

medium Screenshots from 30 July 2026 Wait: a few days

Samsung is required to give you a copy of the data it holds about you, including photos, videos, health data and files. The request itself is free, and arrives as one or more .zip files. Typical wait: a few days.

Samsung Privacy portal ->

Step by step

Every screenshot below is from Samsung's own pages on 30 July 2026.

  1. Open the Samsung Privacy portal

    Go to privacy.samsung.com and sign in with the Samsung account whose data you want.

    The Samsung Privacy My Data page, showing counters for Processing and Completed requests, both at zero, and 'There are no services requested.'
    My Data is the whole portal: it counts requests in progress and finished, and lists nothing until you ask for something.

  2. Choose "Download or delete your data"

    Select the option to request a copy of your personal data, then continue to the data request form.

  3. Select what to include

    Pick the services you use, such as Samsung Cloud, Gallery, Health and account data. Photos and video are usually the largest part.

  4. Submit the request

    Confirm the email address the download link should be sent to and submit.

    Samsung's Request Confirmation dialog, with a red warning that the request cannot be cancelled, above a grid of the selected apps.
    Read the red box before pressing Request. Samsung will not let you cancel this, and it says some apps may misbehave while it runs.

  5. Wait for the email

    Samsung prepares the archive and emails a link, usually within a few days.

  6. Download every part

    Keep all files together in one folder so Muletto can open them as a single library.

Worth knowing

Samsung's confirmation dialog states the request cannot be cancelled once submitted, and that some apps and services may be inconvenient to use while the data is being prepared. Choose the services you want before submitting.
Samsung Health and Samsung Cloud data are requested from the same portal - include them if you want your steps, workouts or cloud backups.
The data you get back depends on which Samsung services you actually use on your phone.

What Muletto does with this export

Once your download arrives, open it in Muletto. The file is read in your browser, on your own machine - nothing is uploaded. You get a breakdown of what is inside, duplicate detection, and a browsable view of your photos, messages, timeline and records.

Open your export ->